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Participation Agreement

Shuttles are available for pickup and delivery at launching sites Subject to availability and riverconditions. Reservations recommended. No hard coolers, No glass bottles.

Reservations are not required and you are always welcome to walk in. However, at busier times the equipment of your choice may not be immediately available and there may be a delay in your departure. To guarantee your choice of equipment and time of departure it is encouraged for you to make a reservation with a deposit. Please contact us with any questions or more information.

 

To ensure faster service for everyone, paying the “Amount Due” and having the PARTICIPATION AGREEMENT, signed and dated, with your equipment request prior to your arrival at Auglaize Canoe & Kayak, we can have it loaded and ready for your trip. This will give everyone a smoother experience from start to finish.

Reservation Requirements & Cancellation Policy

Reservation/Cancellation - Deposit/Payment Policy 

If for any reason you need to change or cancel all or a portion of your canoe/kayak trip, the following guidelines apply: 
- You may cancel with a full refund **within 48 hours** or more prior to your trip.
- You may reschedule your trip to another date in the same season **within 48 hours** or more prior to your trip.
- No refunds for dropping boats or changing trips **outside of 48 hours** or less prior to your trip. 
- No-shows will be charged 100% of the trip cost 
- You will receive a full refund in case of operator cancellation due to weather or other unforeseen circumstances.
- Late check-ins may jeopardize boat availability or bus seating 
- No credit or refunds once on the river, for stopping short, or finishing early (heat, wind, cold, rain, insects, changing river conditions are ever-changing and part of the activity) 

PADDLE TRIP WEATHER POLICY: 
Auglaize Canoe and Kayak has always placed safety as a priority. There are times that weather will pose as a challenge, but usually this is only temporary and doesn't last long.  
Auglaize Canoe and Kayak reserves the right to delay the start of your trip due to weather,including strong rain or storms.  
We try to keep these delays to a minimum, but safety is our first concern.  
If inclement weather continues and poses significant risk, you will be given a credit for a future paddle trip.  
In the event the river conditions and water level are deemed unable to operate a trip safely, Auglaize Canoe and Kayak
reserves the right to substitute a similar trip, or to reschedule your trip, or you will be given a full refund.


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